Do you want to do all you can to increase leads and conversions for your business? According to Popupsmart, the average conversion rate for a website is somewhere between 2% and 5%. When you want to surpass these numbers, automated chat is a great place to start. Here are several issues with live chat that companies make, and how turning to our chat services can help you overcome these mistakes.

1. Poor Operator

Talking with someone who can’t relate or understand your needs can be frustrating, to say the least. Furthermore, when the chat professional isn’t responding because it’s after business hours, a client may go elsewhere for services or support. Avoid this issue by partnering with Fasturtle for automated chat you can rely on 24 hours a day.

2. Ignored Feedback

One of the main problems companies face with live chat is that they’re stubborn to change their ways. By not adapting to new trends and target audience feedback, you’re hindering your business. Embrace the simplicity of automated chat and allow smart analysis to adapt to customer needs.

3. Slow Response

Another mistake companies make with their chat services is slower response times. Depending on what services or products your company offers, people may be coming to your site for quick, time-sensitive questions. Live chat brings human error into the equation, leaving room for gaps in time and the relay of information. This isn’t a problem when you utilize automated chat.

4. Communication Barriers

You risk turning people away from your site and decreasing your conversion rates when it’s difficult for visitors to access the information they need. Companies often scare off customers with excessive questions before being able to chat with someone or the chat box isn’t easily accessible. Our automated chat, however, is easy to locate and simple to use!

All of these mistakes can be avoided simply by investing in automated chat services. With prompt response times, smart chat analysis to steer people in the right direction, and a chat widget that reflects your brand, our chat feature will not only boost your leads but further promote a positive customer experience. Give Fasturtle a call today to learn more about this and other services we offer.

Posted 1/22/24